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Forum Discussion
Dropbox sync stuck with simultaneous download and upload
Hi,
I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as now my sync is stuck trying to upload ~7500 and download ~6500 files. The number of files 'syncing' has not changed in days.
Any tips?
Thanks!
Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
- Hannah
Dropbox Staff
Thanks for letting us know about this, evaapo.
Can you please try these steps and let me know if they help?
Keep me posted.
Hi Hannah,
Thanks for the suggestions. Unfortunately, those steps didn't resolve the issue. While there was some movement in the number of files in the beginning, it's now sitting at a higher number than before, with no further changes. Anything else I could try?
Cheers,
Eva
- Jay
Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
