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Forum Discussion

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,   I just noticed Dropbox hasn't been syncing since may. It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7      I uninstalled, re installe...
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Gussj, thanks for bringing this to our attention.

 

Can you please hover over the Dropbox icon in your menu bar, and let me know what the sync status and version of the Dropbox app is?

 

Let me know and we'll go from there.

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Thanks Hannah,

 

Version 178.4.4811

indexing 2019 files....

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for that, Gussj!

     

    Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher? 

     

    That should resolve this issue for you.

    • Gussj's avatar
      Gussj
      Explorer | Level 4
      2 years ago

      what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise

       

      feedback appreciated

       

       

      Thanks

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Gussj, sorry to jump in here! 

         

        It might sound trivial, but have you checked both your Dropbox account space, and your device's free space, to make sure you have enough available to sync these files?

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