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Forum Discussion

RS2020's avatar
RS2020
Helpful | Level 6
2 years ago

Dropbox Sign Bulk send sign requests not working

Dropbox is Promoting Unlimited Bulk Sing requests. They even added a button called 'Bulk send'. But whatever I do, I don't see the option to send one document to a CSV list.   They even have an ...
Dropbox Sign
  • RS2020's avatar
    RS2020
    2 years ago

    Update 2: (Solved)

     

     

    The Bulk send feature is unlocked (via support) and I managed to send 1100 sign requests in 5 batches of max 250 requests via a CSV export over a period of several hours. Dropbox still has a limit but thanks to Dropbox support (Lyn) I could send every 30min 250 requests. 

     

    I hope this post can help others!

     

    Thanks for the help! 

     

     

     

     

     

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey RS2020, thanks for joining the Community and sorry to hear you're having issues with this.

 

As this would be an account specific issue, I'd suggest reaching out to our team through this link.

 

Let us know the ticket ID once you get it so that we can ping the relevant team asap.

 

Thanks!

RS2020's avatar
RS2020
Helpful | Level 6
2 years ago

Thanks a lot, 

 

Will update this post if I get new information.

 

Robi

 

  • RS2020's avatar
    RS2020
    Helpful | Level 6
    2 years ago

    Update: 

     

    Dropbox Support finally could unlock the 'Bulk send' option for me. (After 2 days first response, after 5 days solved)

    They told me this feature is not active by default to avoid misuse. 

     

    The next problem is that the 'unlimited' is limited to 250 sign requests. 

    I need to send 1200.  Splitting them up into batches did not work either. (error when sending) 

     

    I contacted Dropbox support (reacted within 5 minutes!!) they would solve it for me. 

     

    I will update this thread If I manage to send all my sign requests. 

    • RS2020's avatar
      RS2020
      Helpful | Level 6
      2 years ago

      Update 2: (Solved)

       

       

      The Bulk send feature is unlocked (via support) and I managed to send 1100 sign requests in 5 batches of max 250 requests via a CSV export over a period of several hours. Dropbox still has a limit but thanks to Dropbox support (Lyn) I could send every 30min 250 requests. 

       

      I hope this post can help others!

       

      Thanks for the help! 

       

       

       

       

       

       

       

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