We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

nessy_d's avatar
nessy_d
New member | Level 2
3 years ago

Dropbox says 150Gb used, when Folder Properties says 3.9Gb, and "Calculate Size" in web says 3.9Gb

My Dropbox has recently stopped syncing, saying I am using 150Gb of space. I do right click -> properties on my Dropbox folder and it says total space of 3.94Gb. I also went to the dropbox.com website and did "Calculate Size" on each folder under "All Files", and this also adds up to 3.9Gb. My account should allow 6.8Gb, so I should be well within my quota. What is going on here? Where can I see the breakdown of what Dropbox thinks my 150Gb of usage is?

 

Thanks,

Ness

  • Never mind, I fiiiinally found it. Dropbox makes it very difficult to see where and how much space you are using, I guess they're hoping that people will just get fed up with looking and buy their upgrade. Not very decent business practice, but hey, free space right? 😕

     

    I eventually found out that I had somehow added a backup of my external harddrive, which is where the huge data difference was coming from. For anyone else interested, you can see your backups here: https://www.dropbox.com/backup/all

     

    Finally syncing as per normal again! \o/

  • nessy_d's avatar
    nessy_d
    New member | Level 2

    Never mind, I fiiiinally found it. Dropbox makes it very difficult to see where and how much space you are using, I guess they're hoping that people will just get fed up with looking and buy their upgrade. Not very decent business practice, but hey, free space right? 😕

     

    I eventually found out that I had somehow added a backup of my external harddrive, which is where the huge data difference was coming from. For anyone else interested, you can see your backups here: https://www.dropbox.com/backup/all

     

    Finally syncing as per normal again! \o/

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey nessy_d, thanks for reaching out!

       

      Good work on figuring out what happened with your space and your external drive.

       

      We appreciate your feedback, in any case, and I will make sure your comments are passed along to our team.

       

      Let me know if you have any questions.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!