You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
medicinewomanRD1
9 months agoNew member | Level 2
Dropbox not syncing after reinstalling Windows on my computer
My Dropbox does not seem to be working. It is not uploading files, and it says it is syncing, but the only file in it is screenshots. For some reason, when I merged my two Dropboxes, all my files in ...
- 9 months ago
I found another folder under a different email and signed into that, and all my files were there. I started backup, and it's working, so I think the problem is solved. We just had the wrong dropbox loaded up. The strange thing is, the current dropbox says it is a paid plan for 2 TB and my other dropbox was free with 2.3 TB storage on it. Strange.
Hannah
Dropbox Staff
Hi there, medicinewomanRD1, thanks for reaching out to the Dropbox Community and sorry to hear about this.
Is the Dropbox application currently installed on the computer?
If so, can you please hover over the Dropbox icon in your system tray and let me know what that's reporting?
Thanks in advance.
medicinewomanRD1
9 months agoNew member | Level 2
I found another folder under a different email and signed into that, and all my files were there. I started backup, and it's working, so I think the problem is solved. We just had the wrong dropbox loaded up. The strange thing is, the current dropbox says it is a paid plan for 2 TB and my other dropbox was free with 2.3 TB storage on it. Strange.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!