We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DropD's avatar
DropD
Explorer | Level 3
2 years ago

Dropbox not allowing head (header requests). Error 405

Hi all, after a bit of work, Dropbox is working now with either dl=1 or raw=1. Refer to my last article below:
 
https://www.dropboxforum.com/t5/View-download-and-export/Need-jpg-not-jpeg/m-p/674626#M44637
 
However, there is one vendor of mine where this method is not working, (ABE books), if you must know. They are telling me to:
 
Please reach out to Dropbox and let them know they're not allowing our head requests. The error we are receiving is 405.
 
Also:
 
There are other users using Dropbox to send their images and it's working for them.
 
Could someone from the Dropbox team please reach out and let me know what on earth we can do here? There has to be a simple solution regarding this, (I would think). For reference, none of the following links are working with ABE:
 
[removed]

[removed]
[removed]
 
I was hoping the link below would work, but most systems don't like .jpeg, they need .jpg, ABE is no exception to this rule.
 

[removed]
 
I was able to get a link that had a .jpg as the extension somehow about 1 month ago. People say that I am crazy, but I promise that I was able to retrieve it, I was elated as I thought I finally found a solution, however, the next time I tried to retrieve a .jpg, it was now displaying .jpeg. Very frustrating and confusing. That image is the link below:
 

[removed]

 
I hope some super sleuth can figure this out for me. Dropbox, if you must know, these images are downloaded directly to the venue, (to my knowledge), so there would not be any substantial traffic if we direct or share link to these images. This would merely be a one-time passthrough to access the image download it and put it on their servers. 
 
Hoping someone can solve this.
 
Many thanks in advance!
 
D

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey DropD, thanks for reaching out to our Community again.

     

    The preview links won't work for your recipient, as they'd need to be signed in to your Dropbox account, to access the files.

     

    However, they shouldn't have an issue accessing the shared links. Have they tried opening the links from a different browser or private browsing window?

     

    And do you perhaps have or can obtain a screenshot of the error message?

     

    Thanks in advance.

    • DropD's avatar
      DropD
      Explorer | Level 3
      Hannah,

      It is their database that is trying to pull in the images. This isn't an individual, (think Amazon). I have tried the shared link, but it doesn't work as provided with most venues. The thing that does work is dl=1 or raw=1, but ABE Books doesn't like either of those. I can see if they will give me a screen shot, but the errors they are seeing is in their system, so I wouldn't have access.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi DropD, since the shared links are working normally, there isn't much we can assist with if that site is accessing the site via a different method. This would be something they have to troubleshoot on their own end.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!