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Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
31 days ago

Dropbox is uploading duplicate camera upload images, why?

When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice. Looking at my dropbox on-line and on the app on my phone I can see ...
Camera uploads
Mobile
Sync
upload
  • Hannah's avatar
    Hannah
    29 days ago

    Thanks for the info, Ria.

     

    In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.

     

    Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

RiaT's avatar
RiaT
Explorer | Level 4

Hello Jay 

Thanks for the reply.

 

No, the photos have not been edited at all. They are identical. Nothing has been done to  the aspect ratio, by me anyway.

 

Computer: Windows 11 Pro 23H2            V209.4.3661

Mobile: Android 14                                      App version 398.2.2

 

Hope this helps.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Thanks for the update, RiaT.

 

Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

  • RiaT's avatar
    RiaT
    Explorer | Level 4
    31 days ago

    Hannah 

    How do I attach the metadata files?

     

    When I click on the little camera icon (Insert/edit image) it does not open for me to search and attach the screenshots on my computer.

    It asks for:

    Source

    Image description

    Dimensions

    Constrain proportions

     

    I tried to put the path to the screenshots into the Source, but It didn’t work.

     

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.

      • RiaT's avatar
        RiaT
        Explorer | Level 4
        31 days ago

         

        I hope this works, never done it before.

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