You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
RiaT
2 months agoExplorer | Level 4
Dropbox is uploading duplicate camera upload images, why?
When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice.
Looking at my dropbox on-line and on the app on my phone I can see ...
- 2 months ago
Thanks for the info, Ria.
In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.
Can you check if this app edits your photos, perhaps in the background, without you doing it manually?
RiaT
Explorer | Level 4
Hello Jay
Thanks for the reply.
No, the photos have not been edited at all. They are identical. Nothing has been done to the aspect ratio, by me anyway.
Computer: Windows 11 Pro 23H2 V209.4.3661
Mobile: Android 14 App version 398.2.2
Hope this helps.
Hannah
2 months agoDropbox Staff
Thanks for the update, RiaT.
Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?
- RiaT2 months agoExplorer | Level 4
How do I attach the metadata files?
When I click on the little camera icon (Insert/edit image) it does not open for me to search and attach the screenshots on my computer.
It asks for:
Source
Image description
Dimensions
Constrain proportions
I tried to put the path to the screenshots into the Source, but It didn’t work.
Thanks
- Hannah2 months agoDropbox Staff
If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.
- RiaT2 months agoExplorer | Level 4
I hope this works, never done it before.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!