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Forum Discussion
Drobox Error during startup
Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error."
The path /var/folders/... has a txt with this info. Any idea what's the matter?
bn.BUILD_KEY: Dropbox
bn.VERSION: 144.4.4491
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 3560b2aa-83fe-59b4-b6ad-544cba31fed0
pid: 464
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='bill', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='bill', pw_dir='/Users/bill', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='bill', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='bill', pw_dir='/Users/bill', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'popi'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'popi'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/bill'
appdata: '/Users/bill/.dropbox/instance1'
real_path='/Users/bill/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/bill/Library/CloudStorage/Dropbox'
real_path='/Users/bill/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/47/6tbchk0j0bv81lf6kf2fjp080000gn/T'
real_path='/private/var/folders/47/6tbchk0j0bv81lf6kf2fjp080000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 840, in wrapper
File "dropbox/client/main.pyc", line 6649, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 311, in _wrapped
File "dropbox/client/main.pyc", line 6183, in _init_components_for_account
File "dropbox/client/main.pyc", line 6107, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 261, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 258, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 157, in __init__
File "dropbox/sync_root/fp_helpers.pyc", line 65, in fp_get_temporary_url
dropbox.mac.internal.MacError: [Errno 4099] Error Domain=NSCocoaErrorDomain Code=4099 "Error while sending temporaryDirectoryWithCompletionHandler:" UserInfo={NSDebugDescription=Error while sending temporaryDirectoryWithCompletionHandler:, NSUnderlyingError=0x600000287bd0 {Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.FileProvider was invalidated from this process." UserInfo={NSDebugDescription=The connection to service named com.apple.FileProvider was invalidated from this process.}}}
- Walter
Dropbox Staff
Hey iceage2609, sorry to hear you're having issues with this.
Could you please try an advanced reinstall and let me know if you still get the same error?
If you're on the Basic plan, make sure to have no more than 2 devices connected to your account before you attempt this as there's a limit you might hit.
Keep me posted! Hi
My dropbox does not boot up when I start my Mac. I only get the error message below.
Anyway to resolve the issue?
****
bn.BUILD_KEY: Dropboxbn.VERSION: 165.4.4300bn.constants.WINDOWS_SHELL_EXT_VERSION: 59bn.is_frozen: Truemachine_id: 39d932cd-da4f-512f-940d-51b3990ecd82pid: 512ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='saadkhan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Saad Khan', pw_dir='/Users/saadkhan', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='saadkhan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Saad Khan', pw_dir='/Users/saadkhan', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/saadkhan'appdata: '/Users/saadkhan/.dropbox/instance1'real_path='/Users/saadkhan/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/saadkhan/Library/CloudStorage/Dropbox'real_path='/Users/saadkhan/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/f3/qgqb8c0d32b67b81rt_lwk740000gn/T'real_path='/private/var/folders/f3/qgqb8c0d32b67b81rt_lwk740000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 811, in wrapperFile "dropbox/client/main.pyc", line 6279, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 306, in _wrappedFile "dropbox/client/main.pyc", line 5821, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5745, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 167, in __init__File "dropbox/sync_root/fp_helpers.pyc", line 96, in fp_get_temporary_urldropbox.mac.internal.MacError: [Errno 4099] Error Domain=NSCocoaErrorDomain Code=4099 "Error while sending temporaryDirectoryWithCompletionHandler:" UserInfo={NSDebugDescription=Error while sending temporaryDirectoryWithCompletionHandler:, NSUnderlyingError=0x60000356cb40 {Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.FileProvider was invalidated from this process." UserInfo={NSDebugDescription=The connection to service named com.apple.FileProvider was invalidated from this process.}}}I'm getting the following error messages, even after deleting the application, folder and all the cached files.
Any help much appreciated!
Jared
bn.BUILD_KEY: Dropbox
bn.VERSION: 166.4.2920
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 0b39855f-f64e-58c6-a2d4-6450b3b47908
pid: 55611
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='jaredsaia', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Jared Saia', pw_dir='/Users/jaredsaia', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jaredsaia', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Jared Saia', pw_dir='/Users/jaredsaia', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ssg', 'saia', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ssg', 'saia', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jaredsaia'
appdata: '/Users/saia/.dropbox/instance2'
real_path='/Users/saia/.dropbox/instance2'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/16/wzsjsmdd17l4w0447mldpcnw0000gq/T'
real_path='/private/var/folders/16/wzsjsmdd17l4w0447mldpcnw0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1192, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/saia'During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7529, in main_startup
File "dropbox/client/main.pyc", line 2592, in initialize
File "dropbox/client/main.pyc", line 1558, in startup_low
File "dropbox/client/main.pyc", line 1201, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/saia'Hi jaredsaia,
There are some imperfections in Dropbox application (not to say bugs). Next time when you're going to change some settings (including username), better unlink (sign out) the Dropbox application from your account and link it (sign in) back after settings change. Otherwise the application gets in confusion and falls in dead lock. Since you're already in such a situation, you can force unlink using following command in terminal:
rm -rf ~/.dropbox
Next, you can link back the application to your Dropbox account. 😉
Hope this helps.
Help! I have a weird problem...I updated my Dropbox back in May and have not been able to use my laptop since. My Finder keeps on crashing, and now my Dropbox won't start at all. Here's the error message:
n.BUILD_KEY: Dropbox
bn.VERSION: 178.4.4811
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: bc63c174-d21e-5c27-b531-1306c7a62f06
pid: 821
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='yingwong', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ying Wong', pw_dir='/Users/yingwong', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='yingwong', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ying Wong', pw_dir='/Users/yingwong', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'yw', 'yingwong'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'yw', 'yingwong'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/yingwong'
appdata: '/Users/yingwong/.dropbox/instance1'
real_path='/Users/yingwong/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/yingwong/Dropbox'
real_path='/Users/yingwong/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/lb/sjkd3nkj3sgb8ngdq2ddwj_r0000gn/T'
real_path='/private/var/folders/lb/sjkd3nkj3sgb8ngdq2ddwj_r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 830, in wrapper
File "desktop/dropbox/client/main.py", line 6509, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6041, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 5964, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__
File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__
File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"- Hannah
Hey whydub, thanks for letting us know about this.
Can you try these steps for a more advanced reinstall of the desktop app, to see if they help?
