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Forum Discussion
Drobox Error during startup
Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error."
The path /var/f...
Help! I have a weird problem...I updated my Dropbox back in May and have not been able to use my laptop since. My Finder keeps on crashing, and now my Dropbox won't start at all. Here's the error message:
n.BUILD_KEY: Dropbox
bn.VERSION: 178.4.4811
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: bc63c174-d21e-5c27-b531-1306c7a62f06
pid: 821
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='yingwong', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ying Wong', pw_dir='/Users/yingwong', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='yingwong', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ying Wong', pw_dir='/Users/yingwong', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'yw', 'yingwong'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'yw', 'yingwong'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/yingwong'
appdata: '/Users/yingwong/.dropbox/instance1'
real_path='/Users/yingwong/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/yingwong/Dropbox'
real_path='/Users/yingwong/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/lb/sjkd3nkj3sgb8ngdq2ddwj_r0000gn/T'
real_path='/private/var/folders/lb/sjkd3nkj3sgb8ngdq2ddwj_r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 830, in wrapper
File "desktop/dropbox/client/main.py", line 6509, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6041, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 5964, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__
File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__
File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
Hannah
Dropbox Staff
Dropbox StaffHey whydub, thanks for letting us know about this.
Can you try these steps for a more advanced reinstall of the desktop app, to see if they help?
