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Forum Discussion

Wilhelmus's avatar
Wilhelmus
Helpful | Level 6
7 months ago

Dropbox not connecting upon system startup on Windows

I have the Dropbox app on 3 W10 PCs and one of them is an Acer laptop where a problem occurs that does not occur on the 2 others.

The connection to Drop.com is not established automatically when the laptop is started. The icon also does not appear in the system tray. Only by activating C:\Program Files (x86)\Dropbox\Client\Dropbox.exe will the icon appear. But there is still something not right and that is that right-clicking on the icon does not establish the connection.

I have reinstalled Dropbox several times, but without results.

Who can help me with a solution here?

Regards, Wim

Desktop
Windows
  • Wilhelmus's avatar
    Wilhelmus
    7 months ago

    Hi Mark,

    the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
    I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
    So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
    So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

    regards, Wim

  • Wilhelmus's avatar
    Wilhelmus
    Helpful | Level 6
    7 months ago

    No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

    Regards, Wim

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 months ago
      Wilhelmus wrote:

      No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

      Regards, Wim

      I have a feeling your issue may be related to this post.

       

      At the moment I have no suggestions I'm afraid

      • Wilhelmus's avatar
        Wilhelmus
        Helpful | Level 6
        7 months ago

        Hi Mark,

        the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
        I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
        So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
        So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

        regards, Wim

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