We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Wilhelmus's avatar
Wilhelmus
Helpful | Level 6
7 months ago

Dropbox not connecting upon system startup on Windows

I have the Dropbox app on 3 W10 PCs and one of them is an Acer laptop where a problem occurs that does not occur on the 2 others.

The connection to Drop.com is not established automatically when the laptop is started. The icon also does not appear in the system tray. Only by activating C:\Program Files (x86)\Dropbox\Client\Dropbox.exe will the icon appear. But there is still something not right and that is that right-clicking on the icon does not establish the connection.

I have reinstalled Dropbox several times, but without results.

Who can help me with a solution here?

Regards, Wim

Desktop
Windows
  • Wilhelmus's avatar
    Wilhelmus
    7 months ago

    Hi Mark,

    the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
    I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
    So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
    So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

    regards, Wim

  • Wilhelmus's avatar
    Wilhelmus
    Helpful | Level 6
    7 months ago

    No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

    Regards, Wim

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 months ago
      Wilhelmus wrote:

      No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works.

      Regards, Wim

      I have a feeling your issue may be related to this post.

       

      At the moment I have no suggestions I'm afraid

      • Wilhelmus's avatar
        Wilhelmus
        Helpful | Level 6
        7 months ago

        Hi Mark,

        the message you sent me contained a number of thought-provoking actions. And what struck me was the mention of a reinstallation several times.
        I had already done that a number of times and so I now decided to take a rigorous action to completely, completely remove Dropbox from the laptop.
        So no sooner said than done and there you have it...... the laptop now also has a well-functioning Dropbox App.
        So what I did with total removal worked and is probably the best method for any app, I think. Thanks for the tip, Mark

        regards, Wim

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!