You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
abrauman
2 months agoExplorer | Level 4
I have a Plus plan, but my desktop app shows a Basic 2GB.
I got a new mac (macbook pro M3) and I have a Dropbox subscription of 2T0 (Plus version) with already 2 mac using it. But when I load The dropbox soft on my new mac, the version I got is the free one...
- 2 months ago
abrauman wrote:
i know the correct email adress but the problem is that it never ask me when it load to sign in ! it loads everytime with the wrong email adress so my point is how I could reset that !
Sign out of the app. Open Dropbox.com in your web browser and sign out there as well. Sign in to Dropbox.com using the correct email address. Then try signing back in to the Dropbox app on the computer.
abrauman
Explorer | Level 4
Thanks again for your quick answer i know the correct email adress but the problem is that it never ask me when it load to sign in ! it loads everytime with the wrong email adress so my point is how I could reset that !
Rich
2 months agoSuper User II
abrauman wrote:
i know the correct email adress but the problem is that it never ask me when it load to sign in ! it loads everytime with the wrong email adress so my point is how I could reset that !
Sign out of the app. Open Dropbox.com in your web browser and sign out there as well. Sign in to Dropbox.com using the correct email address. Then try signing back in to the Dropbox app on the computer.
- abrauman2 months agoExplorer | Level 4
Thanks It looks to work !
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!