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Forum Discussion

cyanantuono's avatar
cyanantuono
Explorer | Level 3
3 years ago

Desktop app is stuck at indexing - do you have any suggestions?

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "location" on my computer, but I can copy and paste them to the desktop to work on.

 

Any suggestions?

Desktop
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey cyanantuono, sorry to hear about this.

     

    Could you please let us know if you rebooted your computer as well? 

     

    If you did and this persists, can you send us a screenshot of the app's exact status as shown in your menu bar/system tray? 

     

    Thanks!

    • cyanantuono's avatar
      cyanantuono
      Explorer | Level 3
      3 years ago

      Hi there! Thanks for the reply. I have tried to reboot the computer as well. I have attached some screenshots to help diagnose the problem. Thank you!

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot cyanantuono 

         

        Could you quit and relaunch the desktop app and let me know how it goes?

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