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Forum Discussion

CKKJA's avatar
CKKJA
Explorer | Level 4
5 months ago

"Can't load content at the moment" error when attaching files from Dropbox Android app

I have been getting that error message when trying to attach files from Dropbox on mobile(Android) devices for a couple of day. Not having any problems with that on my desktop pc. If I can't attach f...
Android
Error Messages
Mobile
CKKJA's avatar
CKKJA
Explorer | Level 4

I'm kinda thinking it may be an Android issue. That doesn't help y'all or me.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing. 

 

After that, you can click on the following button to attach it here on the forum: 

 

  • CKKJA's avatar
    CKKJA
    Explorer | Level 4
    5 months ago
    I managed to get a screenshot but I don't see that toolbar or option to attach it here.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hi CKKJA, if you're using your mobile, make sure you're requesting & accessing our Community through a "desktop" version on your browser.

       

      Otherwise, it might be wise to use an actual computer in order to attach your screenshot. 

      • CKKJA's avatar
        CKKJA
        Explorer | Level 4
        5 months ago

        I'm not very IT savvy. I can't find the screenshots in my Dropbox files or my camera photos on my "actual computer" and I'm still having the mobile issue today. 

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