You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

EspaceSud's avatar
EspaceSud
New member | Level 2
7 months ago

Can users completely skip the prompt to open the mobile app when we're sharing files with them?

We've shared a folder, but on mobile the visitors are all blocked by the landing page for the mobile application?

How can we avoid having this intermediate page that loses our visitors who are not used to digital?

 

 

  • Mark's avatar
    Mark
    7 months ago

    Not sure how you are using it, but, I suppose the biggest thing I'd say is that Dropbox is not a content delivery system. It is not designed to be used for people to share it as a work group type set up - its much more intended for 'you need this doc/files etc. here you go' rather than a "we are selling these" or "here are your resources for X". 

     

    If you want to share lots of info with people (especially if it needs protecting and not sharing around) you need to look at a diff system unfortunately. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    No there isnt. They need to tap on the bit that says 'continue to website' (or similar). 

     

    The only options to get around would force it to auto download, but, as its a folder on a mobile device that wouldnt work

    • EspaceSud's avatar
      EspaceSud
      New member | Level 2

      I understand Dropbox's desire to push its mobile application to the fore, but it's at the expense of a clear interface. That's a shame. I just did a test on my users at the launch of our product, and 90% thought they had to have the mobile app to download, which is not true. The secondary button and closing cross are too discreet. As a result, we're losing downloads. It's a shame. We'll do things differently next time.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Not sure how you are using it, but, I suppose the biggest thing I'd say is that Dropbox is not a content delivery system. It is not designed to be used for people to share it as a work group type set up - its much more intended for 'you need this doc/files etc. here you go' rather than a "we are selling these" or "here are your resources for X". 

         

        If you want to share lots of info with people (especially if it needs protecting and not sharing around) you need to look at a diff system unfortunately. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!