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Forum Discussion
Camera Uploads not running automatically
I use and android device - I need to open up my dropbox app and go to camera uploads for my phone to start uploading photos. This has been the case for some time, but i'm sure that this happened automatically in the past. I use this feature a lot for work...and many times I go to find my photos in my personal Dropbox on my PC, but they aren't there...then i need to open the app, wait until uploads is complete which can be some time, since I take a lot of construction photos...
- Lusil
Dropbox Staff
Thanks for the suggestions. I am running Android 8.0.0. I believe that I have found the issue...it appears to be due to the fact that my Android Phone suggests apps that run in the background that may be put to sleep...even if I have power saving mode disabled. I may be wrong, but it looks like Android may allow Dropbox to run in the background initially, even with power saving mode disabled, but then still puts it to sleep if it has not been used for a while...
What I did is as follows:
1. Go to Settings
2. Pick "Device maintenance"
3. Select the little Battery icon at the lower left corner of the screen
( ...note that at this point, a screen appears where you can select a power saving mode...My screen already had OFF greyed in...so i had power saving mode disabled...I would think that this is correct...so as to not allow apps to be shut down.... )
4. Scroll down to the bottom of the screen and there is a line "Unmonitored apps"
What i did was I selected this and i observed that there were a few apps in this list already...but Dropbox was not one of them...so at the bottom of this screen, i clicked on the little green "+" to "Add apps".
Then i selected the Dropbox app so as to add it to one of the unmonitored apps. I suspect that this will then prevent Android 8 from allowing Dropbox to go to sleep in the background under any circumstances.
I haven't really tested it out...I suppose i should wait a few hours, then take a few pictures (without opening my Dropbox app) and then check my PC to see if photos appeared automatically without me having to open up dropbox on my phone.
Once I test this out, I will report back on my findings.
I've been having the same problem. Thanks for the suggestion, I'll give it a try. You can also go into the settings for Dropbox and turn "camera uploads" off and then on again. That seems to kickstart it, at least for a little while.
I was going to open a ticket with Dropbox support, but the Zendesk support site won't let me open any new tickets, although I can still see tickets I've opened in the past. Doesn't Dropbox provide technical support any more, or is that just for Business accounts?
I too, have this problem, can not figure it out. It (uploads) used to work fine. Its very frustrating I take a lot of photos DAILY. I have grown accustomed to relying on Drop box to save my photos. I have deleted very important photos recently due to this issue which was never a problem in the past, unless my dropbox was full.
my drop box on my phone is ver. 130.2.6
my phone is a samsung S7 with andriod 8.0
Camera uploads are (ON)
Upload video (ON)
Background Uploads with battery (is greater that 20% ) (I've played with this it's not the issue)
Use cellular data is (ON)
Use data plan (FOR ALL FILES)
Dropbox on my computer is version 67.4.83 but I don't feel this should matter.
Any help would be nice.
