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Forum Discussion

gigaday's avatar
gigaday
Helpful | Level 6
2 years ago

automation stopped working two days ago

Automation used to work for me renaming my uploaded file, but now all I get is as shown below and the the spinner never stops. I am using Opera browser.  
Dropbox Basic
Sync
upload
Web
  • gigaday's avatar
    gigaday
    2 years ago

    I am happy to report that the problem I was having with Automation has now been resolved and seems to be working correctly, thank you - Tony

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey gigaday, sorry to jump in, but can you confirm that you've tried clearing your browser's cache since you first noticed this?

 

If you did and this persists, could you try setting another automation rule and let us know if it works fine for you? 

gigaday's avatar
gigaday
Helpful | Level 6
2 years ago

Walter - thanks for your help on this.

 

1. If I create a new folder and automate it, the renaming works - so not working might be something to do with the existing folder.

2. Or not ... I have just tried copying all the file (218) to my new test folder and the copy is stuck at "Automatically renaming your files..." and the copying has stopped there.

 

OK. I can now see that there is a problem copying SOME files but not all to my test folder. I can't see how I can send you an attachment or I would, as I now know that I have a file that won't automatically rename.

 

Tony

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Does the filename have any special characters in it, or is different in any way, such as being a very large size or something else?

     

    Could you type the filenames here for the files that do and don't work, if they don't have any personal info in them?

    • gigaday's avatar
      gigaday
      Helpful | Level 6
      2 years ago

      Thanks for getting back, Jay. There's nothing confidential in any of my Dropbox files.

      The two that seem to have a problem are:

      https://www.dropbox.com/home/HUG%20song%20sheet%20pdfs

      All-I-Want-For-Christmas-Isyou 2022-12-17 (1).pdf and 

      All-I-Want-For-Christmas-Isyou 2022-12-17.pdf

      I think they are both the same and I don't know why there are two of them, I don't remember copying them once they had been uploaded.

      Regards.

      Tony

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, I'm not seeing anything odd with those file names, aside from the fact that they're the same, and could both be affected by something.

         

        Could the file be read-only, when you view the Properties (or Get Info) on the files in Explorer/Finder, prior to uploading?

         

        Could you also attach a screenshot of your automation settings just in case?

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