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12 months ago

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Brother Printer Integration stopped working May 1st, 2024

I have 4 Brother Printers. 3 - MFC - L2750DW and 1 - MFC - L2740DW that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder. I have created new credentials and everything worked, including picking the dropbox folder. But still fails at upload.

This worked flawlessly for the past 3 years. The last time this happened was 2021.

I see another post regarding similar issue happening with Epson printers as well. It appears the certificate / token that dropbox issued for this service has expired.

Anyone else experiencing this?

Any work arounds?

Dateien & Ordner

Dropbox-Webseite

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Brother Printer Integration stopped working May 1st, 2024","moderationData":{"__ref":"ModerationData:moderation_data:768051"},"body":"

Hi DBinBigD, thanks for bringing this to our attention.

As this appears to be related to a third party app or service, I'd recommend first checking with Epson for them to see if they have any information on this matter.

Keep me posted.

Hi Jay,

I appreciate the thoughtful response. And I know I mentioned Epson but my post, including the title was about Brother Web Connect Integration.

I apologize if you are an unpaid volunteer working on this site, and not a Dropbox employee. If you are a volunteer, please forgive the rest of this note it is based on the assumption that you are in an official support role.

Jay, you seem knowledgeable, so would really like your opinion on this.

On May 1st all my Brother Printers Dropbox Upload integration quit working with Dropbox.

Around May 1st several other people (not me mind you); that own Epson printers are having the exact same issue.

Here is where I need your help. What do both of these problems have in common?

What are the odds that two completely different Printer Companies both did something on their side the same day that would make you think it is a \"third party problem\", definitely not a Drop box problem, nothing to see here, move along....

Again, you are the expert, but I think your initial response was a pretty easy knee jerk one to make. It would be great if you and Dropbox had nothing to do with this and would not need to spend any time looking into or resolving it. Just a simple 'Not my problem\"

But would be wonderful if you would either spend a little time reflecting on it, or possibly escalate the question up a level or two so it can at least be giving serious consideration.

The integration with MS OneDrive still works. If I am having this problem with Drop Box, there are countless others having the same issue. All you have to do is read the recent posts here.

But it sounds like you prefer this headline on the Tech Journals. Dropbox Drops Ball on Integration. National outage impacts 10,000s of users across several different hardware integration solutions including all Epson and Brother's products.

Recent post on their forum from Jay, the Support Expert, states they are not interested in solution. Jay says its Brother Printers and Epson's problem to deal with.

Please tell me this is not the official Dropbox perspective.

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DBinBigD Jay is an official Dropbox representative. However, the issue remains that, unfortunately, it is up to Brother (and other suppliers) to update API keys, etc. if they expire or are out of date.

It sounds like the software link they are using has expired. An update/upgrade to the software / firmware may work

It is a Dropbox issue related to the recent hack. They shut off integrations I think and haven't updated all the third party companies. We're all down.

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Same issue here with a brother ads-1500W.

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Yep, i'm having the same issue as well with my Brother printer. I only get this yellow strip on the screen though, it's really annoying as i don't even get any error message.

From these posts, i don't know if it's Dropbox or Brother but i hope someone gets their act together.

I may have to do like a post here mentions and move to google drive as well.

Yup same thing here. Just stopped working out of the blue.

Re setup the credentials, same issue.

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So I had this same exact issue arise on a MFC-L5900DW right around the same time as you getting an Error 08, \"Failed to Download\" message on my printer every time I tried to scan to a Dropbox folder (whereas for years I scanned to Dropbox folders without issue). Drove me crazy and went down the same rabbit holes you did to no avail. The fix that I found was I updated the \"Firmware\" on the printer and now it seems to work fine. Hope this works for you too!

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I updated the firmware to no avail 😞 I sent a message to brother a week ago but got no reply...

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Received notice from Brother today stating problem has been resolved. I tested and confirmed the integration is working again!

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I just tried it as well, there was no update for me to ok so i guess it was forced.

It does indeed work again! woohoo!

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Hi,

It started again , the integration stopped working last monday,... I re-issued a new token and new registration but it fails still.

The \"Brother Web Connect\"Application is no longer in the App centre of DropBox.
You can get it through the exception number but then even after you declared an exception to approve it.... it does not resolve the issue...

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