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Forum Discussion
Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a new phone recently. I managed to copy the 250 files (somehow) initially, but they don't ever get updated. Please keep replies simple, as I am 69 and not very tech savvy. I don't think that I use the Dropbox app on my PC - Dropbox just comes up alongside my general files and photos. Any help welcome!
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
Dropbox has stopped syncing. I have been using Dropbox for years.
I have downloaded the Dropbox install and installed everything again. Dropbox will sync for awhile, then stop again. This has been going on for a couple of weeks.
I'm not using the Dropbox Lite version. At least, I don't think that I am. I have version 178.4811.
I seem to have plenty of space. I have used 41%.
I'm using windows 11 OS.
Thanks,
- Hannah
Dropbox Staff
Hey ecthompson, thanks for letting us know.
Can you please hover over the Dropbox icon in your system tray and let us know the sync status of the app?
Also, make sure to check out these steps, to see if they help.
Status - Up to date.
Of course, I have just re-installed Dropbox yesterday. Everything will work fine for a couple of days then something happens and dropbox is gone from the system tray.
Thanks,
- Walter
Hey Jeff047, sorry to hear about your syncing issue.
It sounds like you used to have the desktop app installed on your computer at some point in the past and you were working on files within your Dropbox folder - correct me if I'm wrong please.
If that's the case, you can simply download and install the desktop app from this page and make sure to log into the same account as the one you use on your mobile phone.
Let me know if this helps!
Thanks for replying, Walter. I tried your link, it said "We're now downloading Dropbox" but, half an hour later, nothing had happened. I'm not sure how I set it up six years ago, but I somehow linked my phone to Dropbox on my PC. Viewing Dropbox on my phone, it says that the phone is the only device connected.
This is odd! Looking at All Files/Recents on my PC, it knows that I opened a certain file ON MY PHONE 3 hours ago, so the phone is talking to the PC, but the PC is not applying updates to the phone.
- Megan
Hi Jeff047, sorry to jump in here!
Did you ever manage to download our desktop app? Also, when you say that the files don't get updated, do you mean locally on the device?
Also, if I understand your needs correctly, you want to be able to see your Dropbox content both on your phone, and on your computer, and see the updates on both the devices, right?
In order for that to happen, you'd need the Dropbox desktop app, since all of the changes you make on your mobile, will reflect inside your Dropbox folder, in the computer.
