You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
KenGoat1
9 months agoHelpful | Level 5
Sharing files and folders using dropbox stopped working.
I have been a user over three years without issue. I just upgraded a computer and it is running Windows 11. I am trying to share a folder, normal business, but "share" is now called "give access to" and an option is "specific people".
Two issues:
1. One user in my office here, who can normally see all the folders in the DropBox folder, cannot see the new folder at all. Refresh does not work share does not work.
2. A remote user is brought in on certain projects. Normally I right click the project folder, select share, and the user's email is an option to select. That series of actions does not appear. My team member is not an option.
I cannot share the work! Help.
Well, problem solved. Drop box stopped running and apparently did not start when I restarted my computer. Manually started the APP and everything seems to be working. Why the app stopped and took so long to restart is a mystery. The app is running, as I can see the icon on the up arrow on the bottom menu, and the share issue is solved when the app is running.
With the app not running, sharing and access to files for others is absent, only locally working.
Lesson learned: See if the dbox icon can be found on the bottom menu. If not, start the app manually. Check occassionally.
KenGoat1 out.
- KenGoat1Helpful | Level 5
Well, problem solved. Drop box stopped running and apparently did not start when I restarted my computer. Manually started the APP and everything seems to be working. Why the app stopped and took so long to restart is a mystery. The app is running, as I can see the icon on the up arrow on the bottom menu, and the share issue is solved when the app is running.
With the app not running, sharing and access to files for others is absent, only locally working.
Lesson learned: See if the dbox icon can be found on the bottom menu. If not, start the app manually. Check occassionally.
KenGoat1 out.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!