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Forum Discussion
Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a ...
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
Walter
Dropbox Staff
Dropbox StaffHey Jeff047, sorry to hear about your syncing issue.
It sounds like you used to have the desktop app installed on your computer at some point in the past and you were working on files within your Dropbox folder - correct me if I'm wrong please.
If that's the case, you can simply download and install the desktop app from this page and make sure to log into the same account as the one you use on your mobile phone.
Let me know if this helps!
This is odd! Looking at All Files/Recents on my PC, it knows that I opened a certain file ON MY PHONE 3 hours ago, so the phone is talking to the PC, but the PC is not applying updates to the phone.
- Megan
Hi Jeff047, sorry to jump in here!
Did you ever manage to download our desktop app? Also, when you say that the files don't get updated, do you mean locally on the device?
Also, if I understand your needs correctly, you want to be able to see your Dropbox content both on your phone, and on your computer, and see the updates on both the devices, right?
In order for that to happen, you'd need the Dropbox desktop app, since all of the changes you make on your mobile, will reflect inside your Dropbox folder, in the computer.
Thanks for your reply, Megan. I tried to download the desktop app but, after half an hour, nothing had happened. How long should it take?
I only update Dropbox files on my PC, not the phone, but the phone always used to get the updated versions automatically.
It has been working perfectly for six years. The only thing that has changed is I've got a new phone (same number, same SIM card). If I haven't got the PC app, how come it was working before?
Any advice welcome! Thanks.
Jeff
- Megan
Hi Jeff047, can you also try to download the app using the offline installer? The app shouldn't take that long to download, it should be instant, depending on your connection.
If you visit your account online, are you able to see your content there? Also, if you never had the desktop app, then the files couldn't be syncing, since they would have no way to do that. Unless you used the website to upload them.
