You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a ...
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
Hannah
Dropbox Staff
Dropbox StaffHey ecthompson, thanks for letting us know.
Can you please hover over the Dropbox icon in your system tray and let us know the sync status of the app?
Also, make sure to check out these steps, to see if they help.
Status - Up to date.
Of course, I have just re-installed Dropbox yesterday. Everything will work fine for a couple of days then something happens and dropbox is gone from the system tray.
Thanks,
- Hannah
Thanks for the additional info on this.
Have you tried uninstalling the Dropbox app, restarting the PC and then reinstalling, to see if that helps in a more permanent way?
If that doesn't help, I would suggest a more advanced reinstall of the desktop app as well.
