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Forum Discussion
Account Downgraded - no new Smart Sync
Hello,
My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."
I have a DB Business and a DB Personal account. I've checked with the admin of my business account and nothing has changed on their end.
Can someone help me figure out what's happening?
Thanks.
I am able to make local files online-only. I wasn't able to when I posted this message. ???
- Jay
Dropbox Staff
Thank you for your response.
The business team has not been downgraded to a free team and we are only using 6.75% of our available space.
- JayAre you able to make any files online-only using Smart Sync?
Could you forward a screenshot showing the plan page, while hiding the name of the team for me?
I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps".
When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!
Yesterday, whilst Dropbox was just in the background, I received a very brief popup message saying that my account had been downgraded and that I could no longer have items as only online (IE not duplicated on my local system) This was a surprise to me as I had not requested any change and my subscription is fully up to date and paid for. Any ideas what this is about? If true then it will have a big impact on my local storage as I keep a large number of customer's CAD files as backups on Dropbox and this will effectively almost double my local requirement.
- Walter
Hi all, thanks for flagging this with us.
I just wanted to mention that there was a small shortage yesterday which should be resolved now.
Could you let us know if you're still experiencing any issues?
No current issues. Laura
