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Forum Discussion

__user's avatar
__user
New member | Level 2
7 years ago

Account Downgraded - no new Smart Sync

Hello,   My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."     I have a DB Business and a DB Personal account. I...
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Sync
  • __user's avatar
    __user
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

Soliddev's avatar
Soliddev
New member | Level 2
2 years ago

Yesterday, whilst Dropbox was just in the background, I received a very brief popup message saying that my account had been downgraded and that I could no longer have items as only online (IE not duplicated on my local system) This was a surprise to me as I had not requested any change and my subscription is fully up to date and paid for. Any ideas what this is about? If true then it will have a big impact on my local storage as I keep a large number of customer's CAD files as backups on Dropbox and this will effectively almost double my local requirement.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi all, thanks for flagging this with us. 

     

    I just wanted to mention that there was a small shortage yesterday which should be resolved now.

     

    Could you let us know if you're still experiencing any issues? 

    • gibbonsl's avatar
      gibbonsl
      Explorer | Level 4
      2 years ago

      No current issues. Laura

       

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