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Forum Discussion

__user's avatar
__user
New member | Level 2
7 years ago

Account Downgraded - no new Smart Sync

Hello,   My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."     I have a DB Business and a DB Personal account. I...
Plans
Sync
  • __user's avatar
    __user
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

__user's avatar
__user
New member | Level 2

Thank you for your response. 

 

The business team has not been downgraded to a free team and we are only using 6.75% of our available space.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Are you able to make any files online-only using Smart Sync?

Could you forward a screenshot showing the plan page, while hiding the name of the team for me?
  • __user's avatar
    __user
    New member | Level 2
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 years ago
      It could have been a fault as the renewal went through - pleased its sorted now though!

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