We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

__user's avatar
__user
New member | Level 2
7 years ago

Account Downgraded - no new Smart Sync

Hello,   My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."     I have a DB Business and a DB Personal account. I...
Plans
Sync
  • __user's avatar
    __user
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

anonymous's avatar
anonymous

I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps". 

 

When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi anonymous, thanks for posting here! 

It sounds like the account may have been reduced to a free team.

What do you see when you check into your plan page here? 

Let me know more.
  • anonymous's avatar
    anonymous
    4 years ago

    Hello. I'm seeing this.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      anonymous 

       

      Your team admin hasnt paid the bill. They need to do that to get the account back up and running. 

      • gibbonsl's avatar
        gibbonsl
        Explorer | Level 4
        2 years ago

        I just got the same message. My bill is paid until May 2023 and my account is far from full.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!