Forum Discussion

New member | Level 2

7 years ago

Account Downgraded - no new Smart Sync

Hello, My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync." I have a DB Business and a DB Personal account. I...

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__user
7 years ago
I am able to make local files online-only. I wasn't able to when I posted this message. ???

anonymous

4 years ago

I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps".

When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!

Megan
Dropbox Staff
4 years ago
Hi anonymous, thanks for posting here!

It sounds like the account may have been reduced to a free team.

What do you see when you check into your plan page here?

Let me know more.
- anonymous
  4 years ago
  Hello. I'm seeing this.
  - Mark
    Super User II
    4 years ago
    anonymous
    
    Your team admin hasnt paid the bill. They need to do that to get the account back up and running.