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AuB Db's avatar
AuB Db
New member | Level 2
4 months ago

Using 76 Gbyte out of 50 but Dropbox says it's nearly full,, and I can't delete files

Hi,   I have a Team Member Account with 50 TB Space of wich I use 76 Gbyte for Data. But Dropbox shows that I'm using 41,8 TB.     I got Error Messages with one Backup I canno...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi AuB Db, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

AuB Db's avatar
AuB Db
New member | Level 2
4 months ago

Thanks for your answer. I tried Safari and Chrome on Mac. And I tried private mode. -> Didn't help...

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    • AuB Db's avatar
      AuB Db
      New member | Level 2
      4 months ago

      Yep, I will do so. Thanks for your support.

  • AuB Db's avatar
    AuB Db
    New member | Level 2
    4 months ago

    I realized that the plans at Dropbox have changed (We had unlimited before) and 50 TB is now the space for all Team Members and the 40TB I can see are hold by the other Team Members and not by me. Ok, so one question was my own misunderstanding.

    But I still have the problem to be not able to delete files in the "deleted files" folder and one Backup.

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