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skillbard's avatar
skillbard
Explorer | Level 4
7 years ago

Syncing forever without actually syncing

Hello all,

 

tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.

 

I'm running DB on High Sierra.

 

I recently reached my accounts limit so I removed some files from my DB folder. It seemed I was so over the limit that I couldn't delete(?) so I also deleted these files from DB online. Still nothing was happening, despite restarting DB, restarting my computer etc.

 

I tried running an advanced reinstal, following instructions on this page:

https://www.dropbox.com/help/desktop-web/advanced-reinstall

but when I try pasting the commands into Terminal, it claims no such folder exists, despite other terminal commands finding the same folder no problem.

 

I'm pasting the following (my DB folder is on an external HD, which is named Gus):

sudo chown -R "$USER" “/Volumes/Gus/Dropbox”

 

I tried with and without quotations but get the same: "no such directory exists". But if I type
cd /Volumes/Gus/Dropbox it gets in there no problem.

 

Any ideas?!

 

Thaaaaaaaanks

 

Delete
Desktop
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there skillbard. 
     
    Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
     
    You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
     
    If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:
    • skillbard's avatar
      skillbard
      Explorer | Level 4
      7 years ago

      Hi Lusil,

       

      It took a couple of days but, yes, it did evenually sync up. V strange but we're all okay again. Thanks for taking the time to respond!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi again skillbard, glad to hear everything’s working! :laughing:
         
        If you have any other questions in the future, you know where to find us. Have a great day ahead!
    • shlomofri's avatar
      shlomofri
      New member | Level 2
      6 years ago

      I have the same problem, it is on MAC OS Catalina, which is beta at this stage, but it is coming in a month, so wanted to give yuo a heads-on... its been syncing for a week now, all I have is 3.5 Gb.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey shlomofri, 

        Yes, the OS you're running isn't currently a fully tested or supported environment for the desktop app and, while we support a variety of OSes, we are unable to support these versions until they are officially classified as stable.

        Nonetheless, you can always contact our Support team for a more in-depth look using our internal tools. 

        If you have any other questions in the meantime, please don't hesitate to get back to us. Cheers!

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