We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Paradell's avatar
Paradell
New member | Level 2
2 months ago

Restoring deleted files

I recently got a new iPad because my old iPad broke, I synced everything but for some reason ibis pains won't sync between the iPads. I remember a month ago I used this to sync my artwork between my phone and iPad but I deleted the files afterwords. Is if possible for you to restore those files for me? Thank you

    • Paradell's avatar
      Paradell
      New member | Level 2

      I had a subscription but then I canceled it going back to free, the 30 days unluckily just past like JUST. But I bought a subscription again so can I get it back?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Paradell wrote:

         But I bought a subscription again so can I get it back?


        No, sorry. 

        Purchasing does not retroactive anything.

         

        You would have needed to have the subscription at time of deletion and kept it. Once you stop paying any files over 30 days are unrecoverable. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!