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Forum Discussion

wiaz's avatar
wiaz
New member | Level 2
2 years ago

Read only on desktop App

HI. I have dropbox on 3 devices (iphone, PC at home, Laptop). Everything worked fine up to the time i bought new laptop. It has Windows 11 and i replaced my old one. With new laptop i can see all syn...
Desktop
Edit
Sync
Windows
  • wiaz's avatar
    wiaz
    2 years ago

    Thank you for fast response. It looks like safety software that monitors traffic on work computer cause this problem. I am trying to deal with our IT administrator to solve the issue. If it will not work, i will get back here. Thanks. Ivan

Anton Haikov's avatar
Anton Haikov
Explorer | Level 4

Hello. I have the same problem whit my desktop app. Can you help me with it, please?
When I switch off Read-only setting on a Dropbox Folder Properties Tab that setting turn on independently. I can't figure out what I do wrong. Version of my desktop app on screenshot bellow.

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the nudge here, Anton Haikov and sorry to see you're having this issue.

 

If you haven't already, can you please restart your computer, to see if that helps?

 

Also, if you quit the Dropbox app, are you seeing the same issue with the properties setting?

  • Anton Haikov's avatar
    Anton Haikov
    Explorer | Level 4
    2 years ago

    Hi! Thank you for your response. I did quit from the Dropbox app and turn off Read-only setting, as you suggested. But when I closed the Folder Properties Tab and opened it again this setting turn on. Maybe problem in windows settings?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Anton Haikov, interesting. 

       

      What do you see when you click "How to fix" after the error you get? Also, is this particular folder located inside your Dropbox account?

       

      Is your Dropbox folder also located on your E: drive? 

      • Anton Haikov's avatar
        Anton Haikov
        Explorer | Level 4
        2 years ago

        When I click "How to fix" Chrome is open this link — https://help.dropbox.com/sync/files-not-syncing#permission.

        I have a business account on Dropbox. And I think I logged in like administrator but not sure about it. However, I can go to the admin console from the app.

         

        Folder with Read-only error is a root folder of whole business acсount and all folders inside. And this folder located in E:drive.

        Thank you for your helping me! Hope we can solve this issue.)

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