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Forum Discussion
I'm seeing a "What's New" page when permanently deleting my files.
When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Hi there CoreZero - sorry to hear you're having issues with this.
Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?
Thanks!
Beautiful! So easy when you know what you're talking about! Tried Safari, was using Chrome. Problem solved thank you so much!!!
I am having this problem. first in safari, cleared cache, didn't work still
tried Chrome... still not working?? Not sure what else to try.
- Jay
Dropbox Staff
Hi jaijai57, are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder?
Does this occur for any file you're trying to permanently delete?
I have tried multiple things, including deleting items that only belong to me deleting everything in the deleted items and trying ones that have been shared with me as well. I realize I’m not trying to really delete those. I just don’t wanna see them anymore.
In any which way I’ve tried it. The same thing is happening.- Jay
Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.
