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Graham C.10's avatar
Graham C.10
Explorer | Level 3
5 months ago

How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder.  As the Team admin I can access the Member folder but the Team folder has no members. If I open Dropbox.com, go to the empty Team folder and select the Share button everything is greyed out and I'm unable to give myself access. How do I permanently remove the empty Team folder?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there, Graham C.10, and thanks for posting today!

     

    Just to clarify, are you sure it's a team folder or could it be a simple shared folder?

     

    You can tell by the icon on the folder; is it a building icon or a 'two-people' icon (a screenshot would also help us understand better)?

     

    Also, is this happening in another team member's account or your own?

     

    Let me know and we'll go from there.

    • Graham C.10's avatar
      Graham C.10
      Explorer | Level 3
      5 months ago

      Hi Hannah

       

      The empty folder is definitely a Team folder. I know this because that's what it says it is when I look at the Type column in Dropbox.com. We are a team of two and the other person does not see the empty Team folder that I am seeing. As requested, here's a screenshot which shows the empty Team folder, namely the "MUSIC" folder.

      • nada_dbx's avatar
        nada_dbx
        Icon for Dropbox Product Manager rankDropbox Product Manager
        5 months ago

        If this team folder is owned by your team, you should be able to go to your Admin Console 'Content' tab and see the Music folder there. You can then archive and permanently delete the team folder. Are you able to do that? 

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