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Forum Discussion

MultiKoopa's avatar
MultiKoopa
Helpful | Level 6
15 hours ago

I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.

I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. Which is very strange, because this is NOT in a folder I've shared with anyone else.

Any ideas on how to fix this? Or how I can report this to Dropbox directly?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey MultiKoopa, thanks for your post. 

    As a first, can you send me a screenshot of the pop-up you keep receiving? 

    I want to have a visual and go from there.

    Let me know when you’re ready.

    • MultiKoopa's avatar
      MultiKoopa
      Helpful | Level 6

      Well, no, I can't. I already checked the box to never show that again, and there doesn't seem to be an option to "uncheck" that in the settings that I can see.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    MultiKoopa wrote:

    I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin.

    What happens when you try?

    The "delete for everyone" dialog shouldn't have any impact on the ability to permanently delete a file or folder in Explorer. I do it all the time and I also checked the box to never show that dialog again.