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Forum Discussion
Unable to permanently delete files in Delete Files folder
Wow. I have now waited 6 days for Dropbox to answer this question. Seriously. What does it take????????? And first I checked everywhere I can but no one seems to have had this problem.
There is no option to permanently delete files in my Delete Files folder any more. It's gone. The options are now "Cancel" and "Restore Files". I have unshared the files so they should be able to be permanently deleted. But that option is no longer there - gone, gone, gone, gone. I have tried Chrome and Safari with the same result.
Is there anyone out there in this universe who has the answer to why I can't free up space in my Dropbox? Do I have to move to another system all together? Has Dropbox decided to stop functioning?
Thank you for your response.
I did receive the response I needed from your team, and it took 8 days from the first communication I sent to get my answer. That is why I put this question into the Community Help Center.
For anyone else who wants to know, the option to permanently delete files in the Deleted Folder has changed. It is no longer in the line of the file or folder. You now have to tick the box on the left-hand side next to the folder or file you want to deleted. Then, on the right-hand side 2 options show up: "Restore" or "Permanently Delete". This is how you can permanently delete files now.
- Mark
Super User II
Can you post a screenshot as Dropbox doesnt have a deleted files folder so I'm a tad confused as to where you are. - Lusil
Dropbox Staff
Thank you for your response.
I did receive the response I needed from your team, and it took 8 days from the first communication I sent to get my answer. That is why I put this question into the Community Help Center.
For anyone else who wants to know, the option to permanently delete files in the Deleted Folder has changed. It is no longer in the line of the file or folder. You now have to tick the box on the left-hand side next to the folder or file you want to deleted. Then, on the right-hand side 2 options show up: "Restore" or "Permanently Delete". This is how you can permanently delete files now.
- Lusil
