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Forum Discussion

Graham C.10's avatar
Graham C.10
Explorer | Level 3
5 months ago

How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder.  As the Team admin I can access the Member folder but the Team folder has no members. If I o...
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Graham C.10's avatar
Graham C.10
Explorer | Level 3

Hi Hannah

 

The empty folder is definitely a Team folder. I know this because that's what it says it is when I look at the Type column in Dropbox.com. We are a team of two and the other person does not see the empty Team folder that I am seeing. As requested, here's a screenshot which shows the empty Team folder, namely the "MUSIC" folder.

nada_dbx's avatar
nada_dbx
Icon for Dropbox Product Manager rankDropbox Product Manager
5 months ago

If this team folder is owned by your team, you should be able to go to your Admin Console 'Content' tab and see the Music folder there. You can then archive and permanently delete the team folder. Are you able to do that? 

  • Graham C.10's avatar
    Graham C.10
    Explorer | Level 3
    5 months ago

    When I go to the Content tab in the Admin console I don't see the "Graham ..." folder which is the Member folder which contains the empty "MUSIC" folder. Therefore, I'm unable to delete the "MUSIC" folder.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Graham C.10, can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

      • Graham C.10's avatar
        Graham C.10
        Explorer | Level 3
        5 months ago

        Hi Nancy

         

        As requested, I've attached two screenshots, namely "Graham 1.png" and "Graham 2.png". "Graham 1" shows the folder structure I see when I'm logged into Dropbox.com. "Graham 2" shows the folder structure I see when I'm logged into Dropbox.com and I've opened the Admin console. As you can see, there are some differences.

         

        Regards, Graham.

         

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