You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Sharifdata
9 months agoNew member | Level 2
How to recover permanently deleted files?
One of my folders was deleted permanently on mistake two days ago. How can I get it back?
LeonF
3 months agoExplorer | Level 4
Has anyone ever recovered files or folders you may have accidentally permanently deleted?
If so, how do you do it?
- Mark3 months agoSuper User II
LeonF wrote:
Has anyone ever recovered files or folders you may have accidentally permanently deleted?
If so, how do you do it?The only way I can think of is either via a backup OR a device connected to Dropbox which has not yet sync'd the deletion (maybe an infrequently used laptop?).
- Hannah3 months agoDropbox Staff
Hi there, LeonF, thanks for your post today.
I'm afraid that permanently deleted files are not recoverable.
Once they're permanently deleted, they are removed from our servers immediately.
I'm sorry I couldn't help more, but if you have any more questions, let us know.
- LeonF3 months agoExplorer | Level 4
Thanks Hannah. There is an option called "rewind". It helped me get back some items but not all. Is that supposed to help you recover everything as at the date you rewind to if it is working optimally?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!