You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Dr-PC's avatar
Dr-PC
Explorer | Level 3
2 years ago

How do I restore a folder that's been corrupted by ransomware?

A bad program renamed all my files in a folder and its subfolders.  It appears to be OK in the cloud and I have turned off updating.  How do I download the good folder in the cloud to replace the cor...
Restore
  • Megan's avatar
    Megan
    2 years ago

    Hi Dr-PC, have you tried reaching out to our Support team directly? 

     

    If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

Dr-PC's avatar
Dr-PC
Explorer | Level 3

Yes, I see hundreds of them.  I didn't quite get back to 10:13 am on February 25 when the renaming started, but I think all of them are there.

I tried Rewind again, and it only goes back to the 27th, when most of the renaming was complete.

John

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dr-PC, have you tried reaching out to our Support team directly? 

 

If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

About Delete, edit, and organize

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