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Nambucca
10 days agoNew member | Level 1
Files missing from folder shared with two others. Can I upgrade to restore?
I am currently on the free plan. All the files from a folder are missing and I am unaware how long they have been missing given they relate to FY23. If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?
Hi jennikeast, It seems to me that you using MS Word on Windows or Mac, and saving the files inside Dropbox folder. Note that anything you save inside your Dropbox folder will be synced. The default location for Dropbox in windows is C:\Users\UserName\Dropbox. In case you are using a Mac, it is /Users/UserName/Dropbox. If you do not want to sync certain files, you should save them in a different location than the Dropbox location.
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- MarkSuper User II
Nambucca wrote:
If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?
Unfortunately, you needed to have had the plans in place before deletion or a 30 days recovery window applies.
Have you looked at www.dropbox.com/events to see how long ago they were removed?
- NambuccaNew member | Level 1
Hi Mark. Yes, I did however the history only goes back six months with no of activity in that folder. This not looking good is it? 😒
- MarkSuper User II
Nambucca wrote:
This not looking good is it?
No sorry.
That means the deletion event occurred longer than 6 months ago - which means even if, at the time of deletion, you were a paid user they still wouldn't be recoverable as that's the length of the recovery window.
I'm afraid you'll need to restore from any backups you have.
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