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Forum Discussion
Files and folders not syncing across and within devices
I am using Dropbox basic (only 5.2% of space used) on version 53.4.67.
I have it installed for two users on the same desktop PC and also on an iPad. I have had to change the PC recently, so I have re-installed DB on this new PC. On my main account, I have unlinked the old PC (which no longer exists). As both users on the PC and on the iPad, I sign in to DB with e-mail address and password.
None of the changes I have made to files in my Dropbox folder in the last 24 hours are syncing across to other users - not even between the two users on the same Windows 10 PC.
I know this becasuse, in the last 2 hours, I have, on the principal user device:
deleted one file - not been deleted on the other two devices;
added a new sub folder - not been added to the other two devices;
added a new file with a name different to any other file in the DB folder - not been added to the other two devices.
I use DB mainly to make changes to music related files, share them with the iPad, and then access them offline in remote locations. I need to do this again within a week, so if this is not solved by then, I am stuffed.
Why is there no opportunity to do a 'manual' sync, or force a sync?
Given that DB is about sharing the latest same version of files between devices and it is not actually doing this, then it is currently totally useless as far as I am concerned.
Help!!!
- Hey,
There is a way how to turn on selective sync
To turn on selective sync:
Click the Dropbox icon from the system tray or menu bar.
Click the gear icon, and then select Preferences… from the menu.
Click Sync.
Click Selective Sync… (Linux and Windows) or click Change settings… (Mac).
A window will appear with a list of all the main folders in your Dropbox folder:
The folders with a check next to them are synced to your computer.
Uncheck any folders that you don't need to sync to your computer's hard drive.
Folders you uncheck will be removed from your hard drive, but will still be available on dropbox.com and on any other computers linked to your Dropbox account.
When you're done, select OK.I don't want to turn on slective sync, I wnat everything to sync.
I have previously looked at this anyway, and there's another part of the problem - not all the sub-folders from the Dropbox folder on my main PC are showing on that list. Does that mean that not all my folders have even been uploaded to my DB storage space in the cloud?
- Jay
Dropbox Staff
Hi there, is the Dropbox desktop application showing any error messages when you open it from the system tray?
Are there any green icons on the files in your Dropbox folder on either computer?
Any info you can find out would be great!Hi Jay, thanks for responding.
Nope nothing like that.
The only item I have in the notification section (when I open the task bar icon) is that DB is updating the DB icon so now when everything is OK and synced, I'll now see a DB icon without any check mark And there are no check marks showing.
And if I open the main dropbox folder on my PC, no, there are no green marks.
I have not received any error messages - it just isn't syncing.
And one other thing. If I open the icon from the task bar via a right click, select Preferences and go to the Sync tab, the list of folders available for selective syncing is incomplete, it is not the same as the list of subfolders in the DB folder on my PC.
This suggests to me that it MAY be that changes made on the PC are not getting uploaded to my main DB space in the cloud, and hence not syncing from there.
Possible source of the problem?
Cheers
- Jay
I have a family account that I share with my wife and daughter. When my wife uploads from her laptop, it is not syncing with any other device. She is logged in to both her laptop and work PC. When she uploads a document with her work PC (or I upload with mine) the documents sync correctly.
I have tried restarting the app and rebooting the laptop but that has not worked.
- Hannah
Hey Roulan, thanks for letting us know about this.
Can you check the sync status and version of the Dropbox app on the laptop?
You can hover over the Dropbox icon to see this info.
Also, if you check the account on dropbox.com, do you see the files there?
Thank you for the response!
The Dropbox icon says "Up to Date" and the files do not appear via the web application.
My computer is not synching with my android pixel7 phone
chatbot instructions not helpful
I am 77 and as far as I know synching used to work
saved a test file to computer db and does not appear on phone
- Hannah
Sorry to hear that, sunnybrook, but let's see what we can find!
Did the test file you added, sync to your account online?
Also, what's the sync status and version of the Dropbox application on your computer?
You can hover over your Dropbox icon to see this info.
- I kept trying a variety of things and now synching. I haven't a clue.
Unfortunately would not know how to respond to your questions.
Thanks for responding.
Not sure how I got logged on to respond
