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Forum Discussion

pamallama's avatar
pamallama
New member | Level 2
3 years ago

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Delete
Dropbox Basic
Error Messages
  • Walter's avatar
    Walter
    3 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

tazz123's avatar
tazz123
Explorer | Level 3

any help with this? I got the same error 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi tazz123 & Jazz1f, happy Friday! 

 

Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? 

 

If I were you, I'd also try clearing my browser's cache, then try again.

 

Let me know of any updates!

  • sgdb001's avatar
    sgdb001
    New member | Level 2
    3 years ago

    Hi,
    I am also getting the same error as mentioned above.
    I have tried to delete via an incognito window and in multiple browsers.

    Feel free to contact me to resolve.

  • tazz123's avatar
    tazz123
    Explorer | Level 3
    3 years ago
    I have tried this , It didn’t work
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi tazz123, would it be okay for me to reach out via email, in order to have a closer look into this? 

      • tazz123's avatar
        tazz123
        Explorer | Level 3
        3 years ago
        Yes absolutely

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