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Forum Discussion
All of my files have been deleted, can I recover them?
Ive had a dropbox account for over 20yrs, I logged in recently and noticed every single file is gone. Its like its a new account. I go back in my email and seen an email in Aug saying I'm a team admin, which my teams account is locked and all files will be deleted if not renewed.
I had no idea my personal account was converted into a teams account. I dont even have own a business.
Seems like theres no way to get in contact with anyone from dropbox, which is ridiculous. I need to find a way to get those files back. I have memories of my children that I cant replace.
Can someone help me,
- Mark
Super User II
Unfortunately if you havent responded to the emails saying the data would be deleted then its almost certain you cannot recover it - especially one so long ago. Usually once its deleted its immediately unrecoverable.
You will need to speak to Support to see if there is anyway to do this: www.dropbox.com/support.
