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NL73's avatar
NL73
Explorer | Level 4
6 months ago

Deleted files from shared folder

Hi,

I have a problem. I share a folder in my Dropbox with 2 other people and now all of the files in that folder a gone

Is there any chance to get them back? The files are nowhere to be found

  • No, I'm afraid not. 

    Every person in the share has the same rights to it - i.e. they can add/edit/delete things. 

     

    The only possibility is if they have kept a copy elsewhere. What does sometimes happen is that a person moves the files out of Dropbox share to a different directory which deletes from the share, but, they still have them. 

    • nad2275's avatar
      nad2275
      Explorer | Level 3

      Yes I tried to find on the deleted files page but it does not appear ... How does this happen?

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        nad2275 wrote:

        Yes I tried to find on the deleted files page but it does not appear ... How does this happen?

         


        It was either deleted/removed too long ago, or, has been permanently deleted. If a file has been permanently deleted it no longer appears on Events. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    NL73 wrote:
    I have a problem. I share a folder in my Dropbox with 2 other people and now all of the files in that folder a gone

    What does your Events page show for that folder? Are you the owner of the folder? If not, ask the owner of the folder if they're able to recover the files, either from Deleted Files or the Events page.

    • NL73's avatar
      NL73
      Explorer | Level 4
      I'm the owner. I can see on the events page that they were deleted but I can't recover them. The deleted files are completely empty
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        How long ago were they deleted NL73 ? If you are a free user you can only recover for 30 days. 

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