You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

btzretired's avatar
btzretired
Explorer | Level 3
4 years ago

Can't restore Desktop to default location to get out of Dropbox folder

I tried the following cause I had the same issue as @User134679! but it would not reset To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then: ...
Desktop
Organize
sort
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi btzretired; welcome to our Community!

 

So you uninstalled the desktop app from your computer before disabling the computer backup feature and you'd like to restore your OS folders to their original locations now; am I on the right track?

 

In that case, could you reboot your computer and try doing this again?

 

If you get any error along the way, please send us a screenshot so we can advise further.

 

Thanks!

  • btzretired's avatar
    btzretired
    Explorer | Level 3
    4 years ago

    Hi Walter   thanks for your response.  its a long story as to how this all happened but to make it short

    During my first install of dropbox i did not uncheck the boxes Desktop Documents and Downloads

    it began syncing those files and exceeded the 2 gigabyte capacity

    To solve that issue I upgraded to the Business plan Trial period which allowed the full syncing of files to complete

    I UNinstalled DB  did some research about what had happened and then reinstalled DB 

    I did UNcheck those 3 boxes and thought problem solved

    what happened was the first install was renamed DropBox Old so those files were still syncing, NOT GOOD

    So i cancelled the Business Plan and uninstalled DB again

    DropBox Old still continued to sync my files so when i deleted a file in DB it deleted off my computer too

    So I created new folders, copied all my files to them, then deleted everything out of DB

    I'm sort of back to where I started before DropBox, and my files do not sync anymore.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!