You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Garryx
2 years agoExplorer | Level 3
Can't delete my Dropbox Backup
Hi,
I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list.
The instructions make sense but there appears to be something wrong. If there is nothing wrong with what I am doing how do you contact support to get it fixed?
Cheers, Garry
- JayDropbox Staff
- GarryxExplorer | Level 3That's funny.
What is My PC (Akai) ? - GarryxExplorer | Level 3
Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns
Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.
I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.
- marcelltabExplorer | Level 3
I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!