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Forum Discussion
Garryx
2 years agoExplorer | Level 3
Can't delete my Dropbox Backup
Hi,
I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Jay
Dropbox Staff
Hi Garryx, thanks for bringing this to our attention.
Just for clarification, are there no backups visible on this page on your account?
This will help me to assist further!
Garryx
2 years agoExplorer | Level 3
Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns
Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.
I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.
- marcelltab21 days agoExplorer | Level 3
I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.
- Walter21 days agoDropbox Staff
Hey marcelltab - sorry to hear about this.
Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?
- marcelltab20 days agoExplorer | Level 3
No errors. It just say that the file is deleted and then the files just there.
After all that, I go back the the 1st screen. The file is still there.
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