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Forum Discussion

Garryx's avatar
Garryx
Explorer | Level 3
2 years ago

Can't delete my Dropbox Backup

Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Computer Backup
Delete
Dropbox Backup
Garryx's avatar
Garryx
Explorer | Level 3
That's funny.
What is My PC (Akai) ?
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me as well, Garryx!

 

The “PC” folder that you mention should contain your backed up folders. 

 

Is it possible that “Akai” was the name of your previous device that had been backed up?

  • Garryx's avatar
    Garryx
    Explorer | Level 3
    2 years ago
    Yes, it is a device that no longer exists. Supposedly I can log in to drop box, select that device, and log it out. Problem is it is not in my list of devices, cannot log it out, cannot delete the backup.
    Dropbox solution is to pay them to report their bug.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Garryx, could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue?

       

      Let me know more!

      • Garryx's avatar
        Garryx
        Explorer | Level 3
        2 years ago
        Hi Megan,
        Sure you can email me. The link in Jay's response shows a backup which I would like to delete called PC (Akai), what would you like know or me to try?
        Garry

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