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Forum Discussion

Garryx's avatar
Garryx
Explorer | Level 3
2 years ago

Can't delete my Dropbox Backup

Hi, I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be dele...
Computer Backup
Delete
Dropbox Backup
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Garryx, thanks for bringing this to our attention.

 

Just for clarification, are there no backups visible on this page on your account?

 

This will help me to assist further!

Garryx's avatar
Garryx
Explorer | Level 3
2 years ago
That's funny.
What is My PC (Akai) ?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi from me as well, Garryx!

     

    The “PC” folder that you mention should contain your backed up folders. 

     

    Is it possible that “Akai” was the name of your previous device that had been backed up?

    • Garryx's avatar
      Garryx
      Explorer | Level 3
      2 years ago
      Yes, it is a device that no longer exists. Supposedly I can log in to drop box, select that device, and log it out. Problem is it is not in my list of devices, cannot log it out, cannot delete the backup.
      Dropbox solution is to pay them to report their bug.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Garryx, could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue?

         

        Let me know more!

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