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Forum Discussion
Cannot select multiple files on the website while using keyboard shortcuts.
When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos while holding in shift.
I am very familiar with the shortcut keys and use them all the time. For the past few days I have not been able to do this. Every time I click on a photo and hold in shift key: I click the next photo/file in the selection the checkbox just jumps to that file and not the others I had selected in between. So if I am trying to select 10 images I click the first of the 10 in that batch and scroll to where the end of those 10 images are and it only selects that last one and unselects the first one all together.
It works when in list view but not in grid. This is not helpful because I need to see the files that I am moving.
- Hannah
Dropbox Staff
Hi there, @snook55, thanks for reaching out to us.
I just tested this on my end and it works fine for me.
Which browser are you using?
Have you tried a different one, to see if that helps?
Keep me posted.
- I am using chrome and I have tried on safari as well with no luck. I cleared my history and cache as well. I also re-downloaded chrome with also no solution.
- Megan
Hey @snook55, let me also jump in here!
I also tested this both in grid, and list view and was able to select multiple files at once.
If you try an incognito mode, do you notice the same behavior? If I were you, I'd also try to clear the cache on my current browser.
I have also experienced this behavior, starting about mid-day. In the morning, I could select multiple images in the Grid layout, but now I can't. I can only select multiple items when using the List or Large List layouts. I'm using Firefox on a Macbook, and I did clear my browser cache (and logged out of Dropbox), which hasn't changed the behavior.
- Megan
Hey @fossor, thanks for notifying us about this!
I'd like to ask you to try a different browser too, just to rule that out and make sure this isn't a browser- specific issue.
If you have another device that you could try this with, please give it a go.
Thank you!
It is also happening on Safari and Chrome.
