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Forum Discussion
Cannot Delete Folder in Dropbox
I have selected 'Delete' on selected folder, it disappears then reappears with the same exact 'date modified' date stamp within 5 seconds after I select 'Delete.' I have tried about 10x and so has my friend who shares the same Dropbox. Looked at security permission and I have all activated.
Thank you for any help.
This is what you do to fix this. Go to your settings, security, security checkup, move through the questions to the devices listed. Logout of all devices (computers, smartphones). Then go to a browser, access your dropbox account, delete folders. They are finally gone and do not pop back in a few seconds. If any computer is logged into dropbox you cannot delete a folder.
Aisling G.Dropbox Staff
Hi Island! Sorry to hear about this folder reappearing. Reappearing files and folders usually occur because one or more of the computers that are synced are still accessing the folders. If you delete them, an application on another computer recreates them to continue working on the files.
To solve this issue, you should delete the file or folder from the Dropbox folder on the computer that's recreating the file. You can see which computer has re-added the file by going to the website and checking previous versions of the file.
The instructions for checking a file's version history can be viewed here:
https://www.dropbox.com/help/11Please note that you can only view the previous version of files not folders. If you have a reappearing folder, you'll need to open the folder until you locate a file, so that you can view the previous version of the file within the folder.
I hope this helps!
I have the same problem. The folder I am trying to delete is empty, so it doesn't help to search for a file history
I already done that, but today I received an answer from you guys, that tell me to go to support again.
So you are telling me to go there, and there is telling me to go here.
Do you recon this is a good support? that each one is "throwing" me to the other?
come on...I have the same problem and it is annoying.
Can someone Help please?
I already tried that, nothing I do helps.
I really need the support team, but it seems no one really helps.I have the same Problem its driving me crazy any real fix for this?
Need this fixed! When??
Hi all, Happy New Year!
I got the same problem too.
I use my Android to delete the folder "shellext ". <-- Right, u see space include the name. I think that was the problem.
I think u can use any PC or Smartphone to delete it but not tested! First try with Android was successful.
