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tavarria's avatar
tavarria
Explorer | Level 3
3 months ago

Can I restore multiple files at once?

I erased all my files on dropbox by mistake. Can I retrieve various files from dropbox backup at once or can I only retrieve one file at a time? The files were deleted about 3 weeks ago.  
Delete
FAQ
Restore
  • Hannah's avatar
    Hannah
    3 months ago

    Hey tavarria, I'm glad to see you were able to locate your files!

     

    Indeed, if you want to use the Dropbox application again, to sync files with Dropbox, all you need to do, is download our app and sign in to your account.

     

    I hope this helps!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for posting on our Community, tavarria! 

 

If you go to your Events page here, do you see a specific deletion event that includes all these files? 

 

If yes, you can click on it and try to restore them all at once. 

 

Let me know if that helps.

  • tavarria's avatar
    tavarria
    Explorer | Level 3
    3 months ago
    Hi Nancy, Thanks for the suggestion. I went to the link but did not find any event that deleted all of the events, only a few isolated deleted files earlier on. The last event noted was an added file that dropbox sent me on 9/6 with instructions on how to de-link my account, as it was causing me problems with my Mac and my iCloud. See below the last document’s content, any ideas? Tony
     
    Dropbot Support Chat
    SolvedID #24220361Created 09/06/24, 02:47 PM
    TE
    Tony Echavarriaabout 2 hours ago

    You: Type your own question
    Dropbot: Ok. What's your question? (For options, type 'menu').
    You: I am trying to retrieve all the folders that I deleted how can I select all the folders?
    Dropbot: In order to help, can you tell me a bit more?
    Dropbot: Where are your files missing from:
    You: Missing from both
    Dropbot: If your missing file isn't on dropbox.com, it may have been deleted or moved.

    First review your deleted files [[https://www.dropbox.com/deleted_files?utm_source=sup&utm_content=chatbot||here]]
    To restore the file, click on the file name, then click restore.

    If the file was moved, you may find it [[https://www.dropbox.com/events?utm_source=sup&utm_content=chatbot||here]]

    ....

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago

      So www.dropbox.com/events isnt showing anything? 

       

      ALL additions/deletions etc. are listed there, so if they aren't showing there something else has happened. 

       

      Were these files a share at all?

      • tavarria's avatar
        tavarria
        Explorer | Level 3
        3 months ago

        Hi Mark, Thanks for your reply. I found my files. At the moment I am working with iCloud and am not synced with dropbox, but I can still access files that are in dropbox. In the future to reestablish sync with you, so that I can see all the files on my computer, do I just re-download the dropbox software and sign in? Tony

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